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Terms & Conditions
Terms & Conditions
PEARL RED Citizen Wealth Industry Pty Ltd
By placing an order through this website you agree to the following trade terms and conditions.
Customer Service Policy
* Standard delivery timeframes are between 3-10 business days by FastWay; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
* International Shipping is available with request, which the international duty is not included.
* It is illegal to sell alcohol to anyone under the age of 18. By placing an order with PEARL RED you confirm that you are at least 18 years of age. It is also an offence to obtain alcohol on behalf of a person under the age of 18 years, this includes purchasing the wine/ rice spirit as a gift.
* By entering your email address, you consent to being added to our Seasonal newsletter database. If you would like to stop receiving this information or would like to change your communication preferences please let us know by emailing us directly to sydney@pearlred.com , although please be aware if you are a wine club member we rely on emails to alert when wine shipments are due to go out & also send out special member invitations in this way.
* Storage method: Please keep the rice wine / rice spirit at the cool/low temperature area. Do not place them under the sun. Once the rice wine (PEARL RED TODAY / PEARL RED TOMORROW) is opened, please keep it in the fridge.
* Expire date: There is a expire date showed on rice wine bottle due to the requirement of food and drink standard in China. However, If you keep the rice wine in a good condition, there will be no expire for the rice wine. As the age of rice wine progresses, the taste will be mellower.
* The actual colour of the rice wine may vary from the picture on the website, due to the colour of the rice wine will become darker as its age progress. There also may be some sediment at the bottom of the bottle, it’s normal phenomenon due to the nature ferment process.
* There is no refund / exchange due to the change of mind from customer.
For any queries or issues regarding any of the above, please contact our Sales & Marketing Manager at: 1300 388 899； Email: sydney@pearlred.com